Commitment to
Service Excellence
At Ryman’s, we are committed to providing heating and cooling solutions with excellence in installation, customer service, and customer satisfaction to all of our clients. Our Motto: “It’s the service after the deal that counts.”
Ryman’s Inc. Cooling & Heating & Heating was established in 1968. It began with Otis Ryman, founder and president. Over the past 56 years, Ryman’s has grown from a few family members to an established HVAC contractor with a 10-employee staff, seven fully stocked trucks and three mobile duct trailers. We take a great deal of pride in providing quality installations and exceptional service to each customer.
In Memory of Our Founder
In 1968, Otis established Ryman's Air Conditioning and Heating, which he operated out of the trunk of his car. Within five years, Otis became a Carrier Dealer and installed his first Carrier heat pump. Otis remained loyal to the Carrier distributorship throughout his fifty-three-year career. Even though he was approached several times over the years by other HVAC brands, he never wavered from the Carrier. Otis received numerous Carrier sales awards, achievements, and incentive trips over the years. His greatest accomplishment was becoming the first Carrier Factory Authorized Dealer in 2003.
Unfortunately, Otis was forced to retire due to health reasons. He dearly missed his customers and had the ability to care for them. In a small rural town, he was one of the few reliable people others could call. Otis was often referred to as a businessman with a big heart!
In February 2021, Otis Ryman passed away. He has left a powerful legacy among his family and long-time employees, who continue to operate Ryman's Inc. Cooling and Heating on the same principles Otis instilled.
Meet the Owners
Stephanie and Eric Smith took over the business 10 years ago and became owners 5 years ago. Stephanie, Otis' daughter, is the president of the firm, and son-in-law, Eric Smith, are continuing Otis’ legacy, and his grandson, Adam Smith, works in the business. “We are very appreciative to our long-time customers in the Middle Peninsula and Northern Neck. We have been blessed with positive customer support over the years and are thankful to you all.
Presidents Awards
Ryman's has received the Carrier President's Award 3 consecutive years. 2022, 2023, 2024
The President's Award for quality and leadership excellence recognizes Ryman's for their best-in-class expertise and sales. Being named as a President’s Award Recipient amplifies the impact that Ryman's has made on the industry. They are a model for other carrier dealers to follow, and we are proud to have them as ambassadors of our brand.
